Who to ask, and how long we take
Every enquiry type below goes to a named inbox with a stated response time.
Answers before you write
Most enquiries are one of these.
Can we bring food?
Outside food is not permitted inside the galleries. The plaza has seating and the café is open daily 11–4.
Is the museum step-free?
Every level is step-free. Wheelchairs are available at no charge from the Level 1 desk.
Are strollers allowed?
Yes, on every level. The aquarium ramp is stroller-accessible throughout.
